Samsung LN 52A750

Samsung LN 52A750
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I purchased my Samsung LN52A750 in August of 2008. The picture is really good and in general I like the TV a lot. Early December 2009 I started to experience problems with the TV turning itself off and on. At first it would do this for a minute or so and then stay on and work fine. After several days of it doing this it just never came back on. It would constantly turn itself off and on and i was forced to unplug the TV. I went to Samsung's website and attempted their suggested work around. Since the work around did not fix the problem it was recommended that I should open a service call. I setup an appointment with the local service department that is affiliated with Samsung, they came out and in about an hour they fixed the problem.

So what was the problem? A pair of $4.00 25W capacitors which were replaced with 50W capacitors. I spent $2,400.00 dollars on this TV and it breaks after less than 1 1/2 years? This issue is not isolated to just me, there are plenty of people experiencing this issue. Please see link on the [...] thread ([...]) or Google "Samsung ln52a750 TV turning on and off" to see all the other folks experiencing the problem.

I spoke with Samsung customer support requesting that they cover the complete expense of the repair ($300.00) even though I was out of warranty. It is my feeling that for the amount of money I paid for the TV it should not break in less than a year and a half. I could have purchased a second tier brand like Vizio for half the price. I thought I was getting not only a better TV from a technology stand point but also a better TV in terms of the quality of the components.

Samsung refused to honor my request saying that the repair occurred outside of my warranty. They said that if the part broke again they would cover that repair expense. The repair tech installed a replacement part that was double the capacity of the original equipment! What is the likeliness that the new capacitors would break? I told them that refusing to honor my request would result in Samsung loosing me as a customer. They told me that was my choice. I told them that I would post warnings to friends on Facebook not to buy Samsung TV's because of their poor customer service and substandard parts. They said that was my choice as well.

I feel Samsung has totally dropped the ball on this. They did not offer me any type of compensation for all the time and money I spent getting their shoddy TV fixed. Saying your sorry can only go so far. I have lost all respect for Samsung and will make sure I try to tell as many people as possible to go with Sony or some other brand for their TV purchases.